DeliverHealth’s acquisition of DuetHealth expanded its portfolio of digital health solutions designed to simplify and align workflows
DeliverHealth, a provider of technology-enabled solutions for hospitals, health systems and group practices, announced it has expanded its proven portfolio that simplifies the complexities of healthcare by integrating Gemini, a mobile-first patient engagement application developed by DuetHealth, to connect patients to their health system’s digital front door. Additionally, DeliverHealth announced that Gemini has earned top customer satisfaction scores in a KLAS Emerging Technology Spotlight report.
DeliverHealth, which acquired DuetHealth in April 2021, has added to its platform-as-a-service DuetHealth’s Gemini product, a proprietary white-labeled, patient-facing mobile application suite with low-code/no-code administrative capabilities. The DeliverHealth Platform also includes software for revenue cycle integrity, codification and clinical documentation, supported by professional and managed services that deliver greater benefit within Electronic Health Record (EHR) workflows.
“Our vision is clear: We will work tirelessly for our clients to strengthen the connection between their patients and providers, wherever that connection occurs,” said Michael Clark, CEO of DeliverHealth. “Our existing revenue cycle and EHR realization solutions allow us to create more efficient provider workflows, but that’s only half the equation. We must also find ways to reduce the complexities of patient access and care in a landscape dotted with disparate point solutions that only add complexity. Acquiring DuetHealth allowed us to add a mobile-first patient app experience software to round out our digital health capabilities in virtual assistant, live chat and live agent offerings.”
“The Gemini software is a launchpad for all your patient digital experiences and provides that central point of unification that extends your brand to your patient consumers,” said Jeff Harper, founder and CEO of DuetHealth and Chief Product Officer for Patient Experience at DeliverHealth. “We ensure your patient engagement opportunities are strengthened by your technology, and that your consumer touchpoints serve as revenue-generating opportunities to help grow your business.”
DeliverHealth’s expansion of its digital health communications solutions comes at a time when digital-first experiences have become competitive table-stakes and essential to accelerating the digital transition of group practices and healthcare systems, yet providers find themselves unprepared for delivering digital experiences at scale: Recent studies report that there has been a 92% increase in preference for scheduling via mobile apps since 2018, and that nearly 65% of patients will switch providers for a better digital experience. Also, the demand for telehealth has multiplied by nearly 40 times compared to the pre-COVID-19 demand.
Harper added that DeliverHealth is investing heavily in the Gemini software to continue to move the industry forward. “New integrations and functionality will continue to be added as we find more ways to connect disconnected point solutions and to evolve the most interconnected patient software in healthcare.”
Clark said that adding top technology like Gemini, paired with reliable HIM solutions and industry-leading services, provides a seamless platform for growth and risk management with a focus on making fundamental administrative tasks simpler. “Especially during times of tremendous change, our technology and support services help providers take better care of themselves and their teams while delivering the best care possible to their patients.”
About the KLAS Report
KLAS states in its recent Emerging Technology Spotlight on DeliverHealth’s Gemini digital health capability, “Though the software is relatively new, early adopters highlight DeliverHealth’s close partnership, proactive customer service, and strong go-live execution.”
Mac Boyter, Research Director, KLAS Research, said, “Of the clients we spoke with for our report on DeliverHealth’s Gemini Digital front door solution, 100% of the respondents when asked about their overall customer satisfaction reported being ‘highly satisfied.’ They also reported A+ metrics on all key performance indicators like supporting integration goals, and executive involvement.”
In addition, 100% of the customers surveyed said they would buy the patient engagement solution again.
KLAS, now in its 26th year, publishes unbiased customer data and insights on software, services, and medical equipment. Read more about DeliverHealth’s report here.
About the KLAS report Michael Clark said Gemini’s KLAS rating is good news for today’s healthcare clinicians and providers, who are struggling to reduce the complexities of patient access and care in a landscape dotted with disparate point solutions. Patients are demanding effective digital-first experiences, yet most health systems find themselves unprepared for digital experiences at scale: Recent surveys say nearly 65% of patients are willing to switch providers for a better digital experience.
“The time has come for healthcare to deliver true mobile-first, digital patient experiences, at scale, in a profitable way,” Clark said. “DeliverHealth’s expanding platform of technology-enabled capabilities and services aligns with our mission to simplify the complexities of healthcare for not only clinicians and providers, but also for patients desiring more impactful and effective digital engagement.”
DeliverHealth simplifies Electronic Health Record (EHR), patient engagement and revenue cycle complexities, so providers can spend more time delivering the care patients need and less on documentation and technology. Our platform of solutions and services clears the way for the healthcare connections that matter most, removing complexities from within health systems from the ground up and helping solve systemic issues such as physician burnout, the connected patient experience, and the transition to digital health. By building simplicity into documentation, codification, EHR realization, digital health patient experience, and security and risk management, we make sure your people, processes, technology and patients are aligned and engaged for better outcomes and greater success. With clients and operations in five countries, hundreds of successful EHR go-live deployments, and over three decades of Health Information Management expertise, DeliverHealth helps today’s providers prepare now for the future of healthcare. Visit www.deliverhealth.com, or find us on LinkedIn, Twitter and Facebook.