Virtual care platform company AvaSure is sharpening its strategic focus on four key areas designed to address hospital staffing shortages and patient safety challenges, according to Jacob Hansen, Chief Product and Technology Officer (CPO), in a recent interview at HLTH 2025. The company—which serves over 1,100 hospitals with AI-powered virtual sitting and virtual nursing solutions—is concentrating on continuous patient observation, episodic care delivery, platform scalability, and an AI-powered virtual care assistant to create what Hansen calls the “Smart Room of the Future.”
Jacob Hansen – Chief Product & Technology Officer, AvaSure
AI-Augmented Fall Prevention Through Continuous Observation
At the core of AvaSure‘s strategy is continuous observation—extending far beyond traditional virtual sitting to incorporate AI-augmented patient surveillance that supports fall prevention and other safety risks. The platform uses computer vision and environmental sensing to identify conditions predisposed to patient safety incidents before they occur.
Hansen emphasized that AvaSure is conducting evidence-based clinical studies to validate how AI-powered monitoring can support higher nurse-to-patient ratios without compromising safety. This research-driven approach addresses a critical pain point: chronic nursing shortages that force hospitals to choose between adequate coverage and sustainable staffing levels. According to the company, AvaSure consistently delivers a 6x ROI and has been recognized by KLAS Research as the #1 solution for reducing the cost of care.
The continuous observation solution includes advanced features such as listening for violent or threatening words and using computer vision for environmental sensing. These capabilities allow the system to detect potential safety issues before they escalate, providing care teams with crucial early warnings that enable proactive intervention rather than reactive response.
Expanding Beyond Monitoring: Episodic Care Delivery
AvaSure’s second strategic area focuses on episodic care—enabling healthcare systems to deliver virtual consultations and hospitalist rounding at scale. The AvaSure Episodic™ Care solution provides reliable two-way video connections that support virtual consults for referring and specialty physicians, as well as remote hospitalist rounding.
This approach recognizes that not all patient interactions require physical presence, allowing clinicians to focus their in-person time where it delivers the most value. According to the company, the episodic care model supports virtual care for admission, discharge, specialty consults, and rounding—helping bridge staffing gaps while maintaining care quality.
Strategic Partnership with Suki: Ambient Documentation Integration
One of AvaSure’s most significant recent moves brings ambient clinical intelligence directly into the virtual care workflow. In October 2025, AvaSure announced a collaboration with Suki to integrate ambient documentation capabilities into its platform, enabling nurses and physicians to complete visit documentation and admission or discharge forms hands-free.
“This partnership with Suki is the next step in powering the ‘Smart Room of the Future’ – merging ambient documentation and virtual care to transform care delivery.” — Jacob Hansen, Chief Product and Technology Officer, AvaSure
“This partnership with Suki is the next step in powering the ‘Smart Room of the Future’—merging ambient documentation and virtual care to transform care delivery,” Hansen said. The integration addresses one of nursing’s most time-consuming burdens: documentation that pulls clinicians away from direct patient care.
The partnership rolls out in two phases. Phase one enables hands-free completion of visit documentation and admission or discharge forms. Phase two will facilitate bedside documentation without interrupting patient interactions, reducing administrative burden while improving both workflow efficiency and the patient experience. With AvaSure’s footprint across more than 1,100 hospitals, the partnership provides immediate scale.
The Virtual Care Assistant: “Vicky” Comes to Patient Rooms
Perhaps the most forward-looking element of AvaSure’s strategy is the Virtual Care Assistant, unveiled at HIMSS 2025 and currently available to select development partners. The AI-powered assistant appears to patients as an avatar named “Vicky” and represents a significant evolution in how hospitals manage patient requests and clinical prioritization.
Built on Oracle Cloud Infrastructure‘s AI offerings and NVIDIA‘s full-stack tools—including NVIDIA Riva and NVIDIA ACE—the Virtual Care Assistant enables patients to request assistance directly while helping providers quickly assess and prioritize needs. The system triages patient requests based on urgency, categorizing them into clinical and operational groups before directing them to appropriate personnel.
“The future of healthcare demands smart, responsive solutions that not only assist clinicians but also improve the patient experience.” — Adam McMullin, CEO, AvaSure
“The future of healthcare demands smart, responsive solutions that not only assist clinicians but also improve the patient experience,” said Adam McMullin, CEO of AvaSure. The assistant addresses the reality that hospitals face constant pressure to balance patient care with operational demands, while patients often struggle to get timely responses to their needs.
According to the company, the Virtual Care Assistant is anticipated to be commercially available in late 2025. Early development partners are testing how the ambient listening capabilities can augment clinical workflows for both nurses and patients.
Platform Scalability: Building the Infrastructure for Enterprise Virtual Care
Underlying all of AvaSure’s strategic initiatives is a focus on platform scalability. The company’s Intelligent Virtual Care Platform is designed to meet enterprise IT standards while supporting comprehensive virtual care workflows at scale. The platform can be deployed in cloud or hybrid configurations on redundant, autoscaling infrastructure, with each release tested at enterprise scale for reliability.
The platform enables flexible device options, integration with other healthcare vendors, and secure partner data access—all guided by the company’s clinical team. With a workforce that is 15% nurses, AvaSure brings clinical perspective to technology decisions, ensuring solutions address real workflow challenges.
The platform’s extensibility was demonstrated through recent acquisitions. In March 2025, AvaSure acquired Nurse Disrupted, a nurse-founded virtual nursing platform, marking the company’s second acquisition in nine months following the purchase of Ouva’s Smart Room AI technology. These moves signal AvaSure’s evolution from virtual safety provider to comprehensive virtual care partner.
Competitive Positioning in the Virtual Care Market
The virtual care platform market has become increasingly crowded as healthcare systems seek technology solutions to address persistent staffing challenges and patient safety concerns. AvaSure competes alongside several established players, each with distinct strategic emphases.
Caregility, recognized as Best in KLAS Virtual Care Platform (non-EMR) for three consecutive years through 2023, operates across 1,100 hospitals with over 30,000 connected devices and six million virtual sessions annually. According to the company, Caregility differentiates on global scale and comprehensive workflow support spanning virtual nursing, e-sitting, hospital-at-home, specialty consults, and operating room telehealth. The company raised $25 million in September 2025 to accelerate AI and computer vision capabilities.
Collette Health, ranked #1 in the 2025 Best in KLAS Virtual Sitting & Nursing category, partners with over 170 hospitals and emphasizes unified platform architecture combining virtual observation, virtual nursing, and workforce augmentation. According to the company, Collette Health has delivered over 15 million observation hours and prevents more than 100,000 falls annually. In October 2025, Collette Health acquired the Virtual Nursing Academy to integrate education and implementation guidance directly into its offering.
VirtuSense Technologies focuses on AI-driven fall prevention through spatial intelligence using LIDAR technology rather than cameras, partnering with health systems including Emory Healthcare. Other competitors include Stryker, which acquired Care.ai to expand its patient flow capabilities into virtual care monitoring.
AvaSure positions itself through several differentiators: KLAS recognition as the #1 solution for reducing cost of care, a 6x ROI claim, platform integration enabling both continuous observation and episodic care, strategic technology partnerships including Oracle and NVIDIA for AI capabilities, and recent acquisitions expanding ambient AI and virtual nursing depth. The company’s emphasis on evidence-based clinical studies to validate AI impact on nurse-to-patient ratios represents an attempt to bring measurable validation to a market where outcomes claims often lack independent verification.
As virtual care platforms mature, competitive differentiation increasingly centers on integration breadth, clinical validation rigor, implementation support quality, and demonstrated outcomes rather than technology features alone.
The Verizon Partnership: Connectivity as Foundation
At HLTH 2025, AvaSure exhibited in the Verizon booth rather than maintaining a standalone presence—a strategic choice that underscores the critical importance of reliable connectivity to virtual care delivery. Virtual nursing, continuous observation, and AI-powered assistants all depend on robust network infrastructure that can support high-quality video, low-latency interactions, and real-time data processing.
Verizon’s 5G and edge computing capabilities provide the network foundation that enables AvaSure’s solutions to function reliably at enterprise scale. As healthcare organizations deploy virtual care broadly, the underlying connectivity infrastructure becomes as critical as the applications themselves.
Evidence-Based Validation and Clinical Adoption
Hansen emphasized during the interview that AvaSure is committed to conducting evidence-based clinical studies to validate the impact of its AI-powered solutions. This focus on measurable outcomes reflects a broader industry shift toward solutions that demonstrate clear clinical and operational benefits.
The company’s research efforts focus particularly on how AI-augmented monitoring can support higher nurse-to-patient ratios without compromising safety—a critical question as healthcare systems grapple with persistent staffing shortages.
Challenges and Implementation Considerations
While AvaSure’s strategic approach addresses real pain points, successful implementation requires careful attention to several factors. Clinical adoption depends not only on technology performance but also on workflow integration, training, and change management. Virtual care solutions must enhance rather than disrupt existing care processes.
Privacy and security considerations remain paramount, particularly as ambient listening and computer vision capabilities expand. Healthcare organizations must establish clear governance frameworks that address patient consent, data handling, and appropriate boundaries for AI-driven monitoring.
The integration of multiple technologies—from virtual nursing platforms to ambient documentation to AI-powered assistants—also creates complexity that organizations must manage to ensure seamless workflows rather than fragmented systems.
Looking Forward: The Smart Room of the Future
AvaSure’s four-pillar strategy represents a cohesive vision for how technology can address healthcare’s most pressing challenges: staffing shortages, patient safety, clinical burden, and operational efficiency. By focusing on continuous observation, episodic care, platform scalability, and intelligent assistance, the company is building toward a future where technology enables more responsive, efficient, and safe care delivery.
The goal, as Hansen described it, is not to replace human caregivers but to augment their capabilities—freeing them to focus on the aspects of care that truly require human judgment, empathy, and expertise. The “Smart Room of the Future” combines multiple technologies into a unified experience that serves both patients and clinicians, addressing needs proactively and ensuring help arrives when and where it’s needed most.
For healthcare organizations evaluating virtual care strategies, AvaSure’s focused approach offers a roadmap beyond individual point solutions toward comprehensive platforms that can evolve as needs change. The company’s emphasis on clinical validation, platform scalability, and strategic partnerships demonstrates that successful virtual care deployment requires strong infrastructure, clinical expertise, and clear understanding of the workflows being enhanced—not just good technology.
– This original article was created with AI support.
