Ambulatory cloud EHR eClinicalWorks® announced that Texas-based Orchid Wellness PLLC is experiencing practice-wide success in digital payments and online appointment bookings by leveraging eClinicalWorks EHR, healow® Open Access®, and healow Text2Pay. Together, these solutions will further streamline operations and improve satisfaction through a simplified patient experience.

Orchid Wellness is a multispecialty clinic that offers comprehensive care services, including primary care, women’s health, weight loss, IV therapy, and wellness across all age groups. Its mission is to partner with patients and their families to provide a holistic and compassionate health and wellness experience. By implementing healow Open Access and Text2Pay services, the practice empowers its patients to directly manage their own appointment schedules, and seamlessly make payments through a secured digital link. The solutions have helped the practice increase online visibility, reduce no-shows, and minimize costs on paper statements.

“eClinicalWorks innovative health IT solutions have transformed our operations, allowing us to grow our practice and provide our patients a seamless experience,” says Chelsea Debrah, family nurse practitioner at Orchid Wellness. “With healow Open Access, we have drastically increased the overall number of appointments, with 90% of our patients self-scheduling appointments through a user-friendly and flexible system. Patients provide us with a number to receive statements via a text link and easily make payments. This has helped improve our patient communication and overall patient experience.”

Orchid Wellness uses healow Open Access as its primary scheduling solution, enabling the practice to:

  • Improve online visibility and patient satisfaction by allowing patients to request or book appointments at their convenience.
  • Improve patient engagement by letting patients take control of their own health, allowing them to update their demographic and insurance information seamlessly and reducing no-shows.
  • Lighten the front office’s administrative burden, reducing burnout.

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