NEW YORK–(BUSINESS WIRE)–Rightway Healthcare (“Rightway”), a New York-based navigation platform that optimizes enterprise healthcare spend by guiding employees to the highest-quality, most cost-effective care today announced the launch of an integrated telemedicine offering within its industry-leading solution. Rightway members can now seamlessly transition from in-app guidance with a care navigator to a virtual visit with a provider, all within one intuitive platform.

Telehealth solutions have surged during the COVID-19 pandemic and, according to a recent study by Frost & Sullivan, are projected to grow seven-fold by 2025. Since March, Rightway has reported a 200% increase of navigations to virtual care, an increase that is becoming the new normal as more patients report favorable virtual experiences in healthcare. According to an Accenture report, sixty percent of patients who used telehealth services during the pandemic reported that they want to use technology more for communicating with healthcare providers and managing their conditions in the future.

As members seek virtual alternatives outside of the doctor’s office, it is imperative to provide them with a convenient, safe, and high-quality experience across their care journey.­ Rightway’s telemedicine capability allows navigators to guide members to both urgent and primary care visits – by connecting patient navigation with the on-demand convenience of a virtual visit, the solution increases member empowerment while maintaining the white glove service that members have come to expect. For instance, the industry average for virtual visits is only 20 minutes, which can lead to patients feeling rushed and unclear on next steps. In contrast, Rightway’s providers are incentivized to deliver the highest quality, concierge care, ensuring that all member questions are answered, resulting in calls that are double the length of today’s averages.

Rightway’s HIPAA-compliant telemedicine feature enhances the platform’s effectiveness in closing care gaps. Navigators can review the visit with the member, answer any questions, and assist in scheduling follow-ups with high-quality specialists that are INN with the member’s plan. By continuing to close care gaps and optimizing costs, Rightway helps its members avoid adverse outcomes and creates efficiencies across the entire ecosystem: ensuring that members are getting the optimal treatment while generating cost-savings for employers.

“It’s clear that telemedicine is critical to providing the optimal, on-demand healthcare experience that our members are seeking,” said Jordan Feldman, founder and CEO of Rightway. “Virtual visits allow us to provide critical care regardless of where a member is. The experience is enhanced as the navigator can pick up right where the provider left off and ensure that all follow-ups are handled for the member” he added.

For more information on Rightway’s navigation platform and its telemedicine capabilities, click here.

About Rightway Healthcare

Rightway is a healthcare technology solution that reimagines patient navigation in the clinical and pharmacy space. Each Rightway member is paired with a dedicated clinical support team composed of highly trained health assistants and clinical professionals. By leveraging intelligent workflows powered by advanced analytics of claims and pharmacy data, Rightway is able to provide a superior level of care, proactively engage high-risk members, create cost-savings opportunities, and eliminate redundancies. Rightway currently partners with over 800 employer clients in industries spanning finance, legal, consumer products, and technology. On average, Rightway saves its clients five times its cost while providing an exceptional level of white glove service that has earned it a net promoter score of 80. Rightway is backed by Thrive Capital. For more information, please visit


Rita Lebedeva
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