As the organization begins to develop an Enterprise Imaging (EI) Program to manage, store, exchange and provide access to the growing amount of imaging content across multiple service lines a complex enterprise infrastructure is being designed and implemented. This infrastructure includes a technology core, department system integrations and exchange infrastructure that supports image acquisition and management. The image access layer includes all the devices, processes and network infrastructure required to access the images as part of an EMR integration.
Often overlooked in the initial planning stage of the EI program is the service and support requirements of a new complex, multi-vendor ecosystem. The availability of imaging content for diagnostic review and interpretation as well as procedural and evidence-based images is essential in providing patient care and managing clinical outcomes.
Currently most image management and support initiatives are a siloed approach, with each department responsible for their own management. The subsequent support strategies tend to focus on the requirements of each clinical business unit. However, as an EI program is implemented across the organization and content is being acquired, stored and made available at the point-of-care through integration with the EMR, the support requirements become an enterprise issue and responsibility.
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