AvaSure, a leader in acute virtual care solutions, has introduced its new AI-driven Virtual Care Assistant™, developed in collaboration with Oracle Cloud Infrastructure (OCI) and NVIDIA. This innovation aims to optimize hospital workflows, enhance patient engagement, and alleviate clinician burden by integrating intelligent automation into bedside care.
With the introduction of the Virtual Care Assistant, AvaSure is positioning itself at the forefront of virtual monitoring solutions that extend beyond traditional video-based patient observation. The assistant will empower clinicians with real-time patient insights, streamline communication, and ensure rapid response to patient needs—ultimately improving both care quality and operational efficiency.
Meet “Vicky”: The AI-Powered Bedside Companion
At the heart of AvaSure’s Virtual Care Assistant is “Vicky”, an AI-powered avatar designed to triage patient requests, prioritize tasks, and facilitate communication between patients and care teams. Vicky leverages natural language processing (NLP) and conversational AI to interact with patients, gathering information and directing requests appropriately.
- Critical health concerns (e.g., chest pain or difficulty breathing) are immediately escalated to on-floor clinical teams.
- Non-urgent operational requests (e.g., adjusting room temperature or requesting extra blankets) are routed to appropriate support staff.
- Routine inquiries (e.g., medication schedules or discharge timelines) can be addressed directly through AI-driven responses.
All patient requests are logged in a centralized dashboard, allowing healthcare teams to efficiently allocate resources and respond to needs in real time. This structured approach ensures that clinicians remain focused on high-priority cases while minimizing unnecessary interruptions.
Leveraging Advanced AI and Cloud Infrastructure
AvaSure’s Virtual Care Assistant is built on a powerful technology stack that integrates AI, cloud computing, and edge processing for real-time, scalable performance.
- Oracle Cloud Infrastructure (OCI) provides a high-performance, secure, and scalable cloud environment that enables low-latency processing and AI model execution.
- NVIDIA’s AI solutions, including NVIDIA Riva and NVIDIA ACE, enhance speech recognition and conversational AI capabilities, ensuring seamless patient interactions.
- AvaSure’s Intelligent Virtual Care Platform serves as the foundation, enabling integration with existing virtual monitoring solutions.
The synergy between these technologies allows AvaSure to deliver an AI-powered assistant that is not only responsive but also highly secure and compliant with healthcare regulations, ensuring the protection of patient data.
Addressing Staffing Shortages and Enhancing Care Efficiency
The healthcare industry continues to face staffing shortages, increasing workloads, and clinician burnout. AI-driven solutions like AvaSure’s Virtual Care Assistant can lighten the burden on nurses and hospital staff by handling routine patient interactions, reducing alarm fatigue, and ensuring that human intervention is reserved for cases that truly require it.
- Improved nurse-to-patient ratios: AI-driven triage allows clinical staff to focus on patient care rather than administrative burdens.
- Reduced response times: Automated prioritization ensures urgent patient needs are addressed immediately.
- Enhanced patient experience: AI-powered bedside engagement improves patient satisfaction by offering immediate, personalized responses.
As healthcare systems continue adopting virtual and AI-powered solutions, the role of intelligent assistants like Vicky will become increasingly critical in bridging the gap between patient needs and clinical capacity.
Future Availability and Industry Adoption
AvaSure’s Virtual Care Assistant is currently available to select development partners, with commercial availability expected in late 2025. The company will showcase the new AI assistant at the HIMSS25 conference, providing healthcare leaders with a firsthand look at how virtual AI-driven care is shaping the future of hospital workflows.
With healthcare providers under constant pressure to do more with fewer resources, solutions like AvaSure’s Virtual Care Assistant will play a pivotal role in enhancing efficiency, reducing clinician burnout, and improving patient outcomes.
