Artisight has integrated its Smart Hospital Platform with Epic MyChart Bedside TV, transforming the standard inpatient television into a unified hub for virtual care, patient engagement, and real-time clinical documentation — all connected directly to the Epic electronic health record. The announcement positions Artisight in a growing competitive field where AI-powered virtual care vendors are racing to embed their platforms into the EHR workflows clinicians already use.
HotSpot Take
When multiple virtual care platforms race to earn Epic Toolbox designation for the same bedside TV category, it signals that the inpatient patient experience interface has been decided.
The Bedside TV Gets a Clinical Upgrade
For decades, the hospital room television served one purpose: entertainment. Under the expanding Epic MyChart Bedside TV ecosystem, that screen is becoming a patient care interface, accessible to both patients and clinicians without separate logins or additional hardware.
Artisight‘s integration, listed in the Bedside TV Hardware category on Epic Showroom through the Toolbox program, runs on NVIDIA Jetson Orin edge AI hardware already deployed at the bedside. From the same All-In-One device and television, care teams can initiate virtual nursing sessions, virtual sitter monitoring, teleconsults, and remote interpreter sessions. Patients, for their part, can view medical records, communicate with their care team, access bedside dining menus, receive patient education content, and stream entertainment — all from a familiar screen they already know how to use.
According to the company, completed virtual visits, voice-enabled documentation, and AI-detected safety events are automatically documented in Epic flowsheets and clinical notes in real time, reducing manual data entry for care teams. Artisight claims its platform is already deployed across more than 400 hospitals in 30 health systems, with results including a reduction in patient falls of more than 50%.
“This expansion represents the next step in making the hospital itself an intelligent, connected system.” — Dr. Andrew Gostine, CEO and co-founder, Artisight
“This expansion represents the next step in making the hospital itself an intelligent, connected system,” said Dr. Andrew Gostine, CEO and co-founder of Artisight. “By deeply integrating with Epic across the bedside, virtual care, and operational workflows, we’re eliminating friction for clinicians and creating a more engaging, responsive experience for patients.”
Why the EHR Integration Layer Matters for Patients
The clinical significance of connecting bedside engagement tools directly to the EHR extends well beyond workflow convenience. Research published in the Journal of Brown Hospital Medicine in 2026 found that communication throughout hospitalization is among the most influential factors shaping patient experience, with structured bedside engagement and clinician responsiveness consistently linked to higher satisfaction and better adherence to treatment plans.
When a patient can view their own care plan, review medication information, or connect directly with a remote nurse from the room’s television — and when that interaction is automatically captured in the chart — the gap between patient-facing engagement and clinical documentation closes. Clinicians gain context. Patients gain transparency. The EHR becomes a shared reference point rather than a backstage record the patient never sees.
Artisight’s architecture is designed to support that continuity. A single link within Epic Hyperspace, Rover, or MyChart Bedside enables clinicians to launch secure two-way video with patient context automatically applied. The platform’s edge-based processing performs on-device inferencing and data anonymization, keeping patient data local while enabling real-time AI detection of safety events such as fall-risk behaviors or patient distress.
A Competitive Field Forming Around Epic’s Toolbox
Artisight’s announcement reflects a broader industry convergence on Epic MyChart Bedside TV as a preferred integration target for virtual care platform vendors. The Epic Toolbox program, which validates interoperability and functionality against Epic’s recommended practices, has seen a notable cluster of virtual care companies earn designation within the past year.
Hellocare.ai, which serves more than 70 health systems, announced its own Epic MyChart Bedside TV integration and Toolbox listing in July 2025. AvaSure, which describes itself as the market leader in acute virtual care with more than 1,200 hospital partners, achieved Toolbox designation in November 2025, citing MyChart Bedside TV as a key component of its inpatient engagement strategy. NESA, an AI-enabled virtual care platform, announced in August 2025 that it was the first inpatient virtual care solution to receive Toolbox designation. Hardware vendor PDi Communication Systems also earned Toolbox recognition in September 2025 for its healthcare-grade patient televisions, underscoring that both software and hardware partners are aligning around this integration standard.
Caregility and others have pursued similar Epic integration paths, including Context-Aware Link (CAL) and Embedded Context-Aware Link (ECAL) workflows that allow virtual care sessions to launch from within Epic Hyperspace, Haiku, and Rover.
The common thread across all of these integrations is the strategic logic driving them: health systems that have invested heavily in Epic infrastructure want virtual care tools that extend that investment rather than operate alongside it in parallel siloes.
Consolidating the Smart Hospital Stack
What distinguishes Artisight’s announcement from others in this space is the breadth of the platform it is embedding into the bedside experience. Beyond virtual nursing and patient engagement, Artisight’s Smart Hospital Platform encompasses real-time location services (RTLS), staff duress alerts, remote patient monitoring, bedside dining, vitals and device middleware, waveform visualization, and remote interpretation. The company frames MyChart Bedside TV not as a standalone feature but as the patient-facing front end of a broader smart hospital sensor network.
This approach — aggregating multiple functions onto shared hardware and a unified data layer — addresses a common pain point for health system CIOs: hardware sprawl and integration complexity at the bedside. Each additional device in a patient room represents procurement, maintenance, networking, and training overhead. A single platform capable of running virtual nursing, safety monitoring, patient education, and EHR-connected engagement tools on existing hardware offers an efficiency argument that complements the clinical one.
The strategy extends beyond inpatient rooms. Artisight’s collaboration with KARL STORZ on Pathway.AI applied the same ambient sensor infrastructure to operating room efficiency, using computer vision and edge AI to automate workflow tracking in the surgical environment. The MyChart Bedside TV integration reflects the same underlying architecture being replicated across care settings.
Patient Experience as a Performance Metric
Hospital leaders increasingly regard patient experience not as a soft metric but as a financial and quality imperative. HCAHPS scores, which measure patients’ perspectives on their hospital care, influence value-based reimbursement from CMS. Communication with nurses ranks among the most heavily weighted HCAHPS domains, meaning that technologies facilitating clearer, more responsive nurse-patient interaction have a measurable downstream impact on reimbursement.
A 2025 Becker’s Hospital Review survey of healthcare leaders identified bedside infotainment and virtual care integration as one of the high-penetration trends expected to accelerate through 2025 and beyond. Jasmine Bishop, Managing Director of MedStar Health’s Telehealth Innovation Center, noted that cameras and infotainment systems will appear in more patient rooms across hospitals, with uses expanding from entertainment to patient safety and education as the underlying technology matures.
For patients navigating an often confusing and anxious hospital stay, access to their own care information, immediate connection with nursing staff, and the ability to receive education about their condition through a familiar device can meaningfully reduce the sense of passivity that often characterizes the inpatient experience.
Adoption Barriers Remain
Despite the clinical and operational rationale, broad adoption of integrated bedside engagement platforms faces real-world friction. Health systems operate on constrained capital budgets, and the economics of per-bed licensing models require clear ROI documentation before large-scale commitments. Implementation complexity, staff training requirements, and the need to configure AI models to individual unit workflows can extend deployment timelines beyond initial projections.
Interoperability standards, while improving, still vary across Epic configurations, and health systems may require customization work to achieve the seamless context-passing that vendors describe in press materials. The growing number of Toolbox-designated vendors also means health system procurement teams face increasingly complex vendor comparisons across platforms that differ in hardware architecture, AI capabilities, and breadth of integrated applications.
Patient adoption of in-room technology tools also varies by population, with older patients or those with limited health literacy potentially requiring additional support to use EHR-connected features effectively.
Connected Care, One Room at a Time
Artisight’s Epic MyChart Bedside TV integration advances a vision of the hospital room as an active participant in care delivery rather than a passive setting for it. As more virtual care vendors embed into Epic’s bedside infrastructure, the question for health system leaders is less whether to pursue this integration path and more which platform architecture best fits their existing technology investments, clinical workflows, and long-term smart hospital strategy.
For patients, the practical stakes are straightforward: better information access, faster connections to care teams, and a hospital stay where the technology in the room works with clinicians rather than around them.
– This original article was created with AI support.
